WYIF.co.uk

Refund and Returns Policy

Refunds and Returns Policy

Introduction

Welcome to wyif.co.uk. We are committed to providing our customers with high-quality, made-to-order clothing. Due to the bespoke nature of our products, we do not offer refunds. However, we want to ensure that our customers are satisfied with their purchases. This policy outlines our returns process for faulty items.

No Refunds Policy

All items sold on wyif.co.uk are made to order, customized to meet the specific needs and preferences of our customers. As such, we do not offer refunds on any of our products. We appreciate your understanding and encourage you to review your order details carefully before finalizing your purchase.

Returns for Faulty Items

We take great pride in the quality of our products. If you receive an item that is faulty, we are happy to accept returns and provide a replacement. Please follow the steps below to initiate a return for a faulty item:

Eligibility for Returns

  • Items must be returned within 14 days of receipt.
  • The item must be in its original condition, unworn, and with all original tags and packaging.
  • Proof of purchase must be provided (e.g., order confirmation email or receipt).
  • Returns are only accepted for items with manufacturing defects or faults.

Return Process

  1. Contact Us:
    • Email our Customer Service team using the form on the contact us page with your order number, a description of the fault, and any relevant photos.
  2. Return Authorization:
    • Our Customer Service team will review your request and, if approved, will provide you with a Return Authorization Number (RAN) and further instructions.
  3. Return Shipping:
    • Once you have received your RAN, please securely package the item, including all original tags and packaging. Clearly mark the RAN on the outside of the package.
    • Ship the item to the address provided by our Customer Service team. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.
  4. Inspection and Replacement:
    • Upon receipt of your returned item, we will inspect it to verify the fault. If the item is deemed faulty, we will send a replacement at no additional cost.
    • If the item is not deemed faulty, it will be returned to you.

Contact Information

For any questions or concerns regarding our Refunds and Returns Policy, please contact our Customer Service team:

Changes to This Policy

wyif.co.uk reserves the right to modify this policy at any time. Any changes will be posted on this page and will take effect immediately.

Thank you for shopping with wyif.co.uk. We appreciate your understanding and cooperation.